At Sufiyana Libas, we are committed to ensuring that you are fully satisfied with your purchase. If for any reason you are not completely satisfied, we offer a simple and straightforward return and refund process, as outlined below.

1. Eligibility for Return

   • You may return any item within 7 days of receiving your order.
   • The item must be in unused, unworn, and unwashed condition, with all original tags still attached.
   • The item must be returned in its original packaging.

2. Non-Returnable Items

   • Customized products and sale items are not eligible for return or exchange.
   • Any items that have been worn, washed, or altered are also not eligible for return.

3. Return Process

   • To initiate a return, please contact our customer service at sufiyanalibas@gmail.com or 03160501575 within 7 days of receiving your order.
   • Provide your order number and the reason for return.
   • Once we approve your return request, we will guide you through the process of returning the item to our store.

4. Return Shipping

   • Return shipping is the responsibility of the customer. However, if the product is defective or we made an error in your order, we will cover the return shipping costs.

5. Refund Process

   • Once the returned item is received and inspected, we will notify you of the status of your refund.
   • If your return is approved, a full refund will be issued to the original payment method used for the purchase.
   • Refunds will be processed within 7 to 10 business days after receiving the returned item.

6. Exchanges

   • If you wish to exchange an item, please contact us within 7 days of receiving your order. We will assist you in finding an alternative product, and the exchange will be processed based on availability.

7. Damaged or Defective Items

   • If you receive a damaged or defective product, please contact us immediately at sufiyanalibas@gmail.com or 03160501575.
   • We will arrange for a replacement or issue a refund for the defective item.

8. Cancellations

   • You can cancel your order within 24 hours of placing it. If the order has already been shipped, you will need to follow our return policy.

9. Contact Us

   • If you have any questions or concerns regarding our return and refund process, feel free to reach out to us at:
     Email: sufiyanalibas@gmail.com
     Phone: 03160501575
     Store Location: Basement Sakhi Center, Opp. UK Center, Farzish Bazar, Androon Kashmiri Gate, Lahore

We value your trust in us and aim to ensure that your shopping experience with Sufiyana Libas is always pleasant.